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What we sell
We are strictly selling equipment and materials for making rubber stamps via this web site.  In most cases, items that you buy here are not finished stamps.  These items need further fabrication to become complete stamps.  If you are shopping for finished, made-to-order stamps please click to visit our made-to-order stamp site.

Returns
We strive to do our best.  However, if there is an error on your order, please accept our apologies.  Contact us upon receipt and we'll gladly fix it.

Returns on damaged shipments require immediate notification of the carrier.  If you received a package that appears to be damaged in any way, ask the delivery driver to note the shipment as damaged and save all packing materials.  Upon inspection, if the goods are truly damaged we can then file a claim on your behalf.

Custom items cannot be returned for credit.  This includes any pre-cut, engraved, molded or custom printed items.  Lead type and accessories are not returnable for credit.

Exchanges and returns are accepted within 30 days with a prior RA number (Return Authorization). Customer is responsible for all shipping charges.  Returns are subject to a restocking fee.

Shipping
We will ship promptly upon receipt of your order.  If there will be an extended delay in shipping any item(s) we will contact you.  Shipping costs calculated by this on-line system are based on the weight of all items in one box.  However, in actuality your shipment may consist of items that are "oversize" or the shipment may require multiple boxes which can result in higher shipping charges.  We reserve the right to make minor adjustments in shipping charges, and will contact you if there is a significant difference.  All orders are subject to a $2.50 Handling charge.

International shipments may be subject to duties, taxes and/or brokerage fees which are payable upon delivery to the government or the delivery carrier.  We are not liable for those costs and cannot estimate what they may be before shipping to you.  If you have questions we suggest contacting the customs office in your country.

Engravings and Molds
We will hold your magnesium engravings and matrix molds on file for up to two years.  If molded rubber has not been ordered in two+ years we reserve the right to dispose of the magnesium engravings and matrix molds.  Upon your request we will ship the magnesium and matrix directly to you.

Guaranty
Jackson Marking Products Co., Inc. (JMP), guarantees custom stamp components against defects in workmanship and materials under normal usage, with proper care and re-inking, for a period of one year from the date of purchase.  JMP shall not be liable for any defects or damage caused by the use of ink pads and refill inks other than the approved stamp pads and refill ink sold by JMP.  In the event defects should occur, we will repair or replace the defective stamp with a stamp of identical size and impression without charge within 10 days of the receipt of the defective stamp.

A. Normal Use - Normal usage of custom stamps constitutes daily business uses for which the rubber stamp was designed. This includes stamping on paper, cardboard or other like materials. Normal usage does not include commercial or industrial stamping or any use where the original stamp has been modified or used in conjunction with any type of stamping machine.

B. Proper Care - Rubber Stamps should be stored in a dust-free environment. The tacky side of any plastic tape can be used to remove dust or other particulate matter that may accumulate on the rubber stamp surface.  JMP’s Stamp Cleaning Fluid on a dust-free cloth can be used on the stamp surface to clean any dirt that may build up. Never rub the stamp surface hard or allow sharp objects to come in contact with the stamp surface.

C. Re-inking - Re-inking should be performed when the stamp impression becomes consistently light. Use of our approved stamp ink is mandatory. Failure to use our approved stamp ink will void the guarantee as other inks may cause failure of the stamp die or pores in the surface of the die.

D. LIMITATION OF LIABILITY - UNDER NO CIRCUMSTANCES SHALL JMP BE LIABLE FOR LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OR INABILITY TO USE THE STAMP. JMP's TOTAL LIABILITY WILL BE FOR REPLACEMENT OF THE STAMP ONLY.

Prices
Prices are subject to change without notice.  We reserve the right to correct layout errors.

Sales Tax
Orders from Illinois residents will be charged sales tax unless we have a certificate of resale with your Illinois retailers tax number and your signature for our files.

Privacy Policy
We agree not to share or sell your information.  All information is collected for the purpose of contacting, billing and shipping.  We periodically send emails regarding our products and promotions.  If at any time you wish to be removed from our e-mail list you can simply click "unsubscribe" at the bottom of the message.

Links
Our site contains links to other sites.  We are not responsible for the privacy practices nor the content of such web sites.

Changes in Terms
We reserve the right to change these terms at any time and without notice.  This will occur simply by posting change and will be effective immediately.

 Copyright Notice
Copyright 2017.  All items on this web site are to be considered the property of Jackson Marking Products Co., Inc. and may not be used without prior authorization.